Process: A sequence of steps that have been strung together in a logical way to achieve a mutually agreed to outcome.
A facilitator is typically brought in to develop and/or facilitate a meeting process. Once the process is designed and agreed to by my key client, I’m then ready to conduct the facilitation. But wait! Sometimes the person who agreed to my process isn’t necessarily the person I’m going to facilitate – sometimes it’s their team, or the Board, or another stakeholder group that my client is representing, etc. And, sometimes I haven’t had a chance to meet this group or get feedback on my proposed process.
Experience has shown me over and over again that when people have a say in ‘how’ they’re going to make a decision or resolve a problem, their degree of participation and commitment significantly increases. So, in order to ensure that the group buys in to a process I typically verbalize the high points of what they’ll be doing during the session, then seek agreement to the process. However, even the best designed process may not be what the group wants.
There are many reasons why participants may not want to buy into a process, including:
Regardless of the resistance, the facilitator must work through it to ensure better buy–in. Not doing this can result in participants either covertly or overtly sabotaging the process. Trust me – it’s not fun!
Here’s the steps for dealing with resistance to a suggested process:
Sometimes, however, suggestions may be unrealistic or not useful. If this is the case, then:
Note: This approach tends to satisfy the nay-sayers as you’re providing them a chance to challenge the process should it not be working. Once the process is started, and if your process makes sense, the likelihood of being challenged significantly decreases.
Once the facilitation begins, always make sure there is an “out” for the group to vent concerns around your process. This occurs by making a ‘process check’ where you ask the group “is the structure for the meeting making sense?” or “is the sequence of activities logical?” or “is this process helping us to get closer to your desired outcome?” The more the group participates in the process management of their issues, the more they will be committed to their collective decisions/recommendations.
Do you have a unique meeting challenge not covered by one of our blog posts? We’re always looking for different dilemmas to discuss in our articles!