Advanced Facilitation Skills

Facilitating Through Conflict

Ask meeting facilitators what they fear most when leading discussions and they’ll tell you – conflict. Yet healthy disagreement helps groups see problems from new perspectives, make better decisions, and build trust.

So how can we harness the strengths of conflict while limiting damage such as not achieving meeting outcomes, negative rapport, and shutting down conversations prematurely?

Our one and two-day workshops directly address the sources of conflict – including you – and provide methods to prevent or facilitate through them. Explore your conflict management style, learn how to mitigate client sabotage, and practice using templates and tools to deploy when conflict erupts.

  • Gain a clear understanding of effective techniques and behaviours that will ease facilitating through conflict
  • Get to know your own conflict style and how it affects group interactions
  • Work with powerful process tools and techniques
  • Develop your confidence in handling resistance and dysfunctional behaviours
  • Receive personal feedback and coaching from a real-world meeting facilitator and your learning peers
  • Practice new tools in a safe environment

Anyone who facilitates groups where conflict, resistance or challenging behaviours arise:

  • Project Leaders
  • Human Resources Professionals
  • Stakeholder Engagement Professionals
  • Business Improvement or IT Consultants
  • Committee Chairs
  • Internal Consultants or Team Leaders
  • Facilitating Meetings With Ease or Facilitating Meetings That Work (or comparable foundation facilitation skills training)
  • A workbook filled with templates, reminders and methods participants can refer to when applying new skills to the meeting room
  • Certificate of Completion 
  • 7 Continuing Professional Development Points through CMC

What some of our clients are saying …

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We regularly conduct public classes that are open to individual facilitators or groups from within organizations. The course is conducted over two days.

Register For Facilitating Through Conflict (1 or 2 Days)

Note About Payments

We do not offer the ability to pay online since we need to ensure you have any applicable pre-requisites and are granted any discounts you or your organization may be eligible for. You will have the option to secure your spot in the class by paying with either a credit card or by cheque.

Public Workshop Participant Cancellation Policy

If you cancel more than 20 business days before the start of a workshop, you will be eligible for a full refund.
If you cancel 15-20 business days before the start of a workshop, Facilitation First will allow one courtesy transfer to be used in a future public workshop of equal or lesser value. This must be used within 12 months. A $150 per participant administration fee will apply for the courtesy transfer and will be charged at the time of the cancellation.
For cancellations received less than 15 days before the start of a workshop or if you fail to attend, neither a refund nor a courtesy transfer will be issued.

Our training is offered on-site, right where you are. It is one of the most cost effective and convenient ways for group training. Our workshops can be targeted or customized to meet your specific needs. An in-house session also enhances the relationships between learners, laying the foundation for partnerships that go far beyond the session.

For more information regarding our on-site training, complete this form.

Facilitating Through Conflict (1 or 2 Days)

If you have large populations of staff who lead meetings, Facilitation First certifies on-site client facilitators to teach our content and adapt it to your organization’s needs at a fraction of the cost required to pay external facilitators.

Certifying your in-house trainers in our programs will also enhance process facilitation expertise, providing more insight into facilitating meetings. Not only are you enhancing trainer competency, you are developing a cadre of internal facilitators!

To learn more, complete this request.

Request Info About Licensing Facilitating Through Conflict (1 or 2 Days)